Privacy and Cookies Policy of Monoa.eu
This is the website of Monoa.eu, which is operated by MoNoA bvba (hereinafter "MoNoA" or "Monoa.eu").
Our business address and postal address Volaardestraat 46, 9200 Dendermonde, Belgium.
We are registered at the Chamber of Commerce under number BE 0700.789.960.
1. Your personal data
A. MoNoA Membership
By registering with Monoa.eu you give us permission to store your data and keep you informed at all times about our activities and special offers, such as new sales, new features on the website, offers and promotions, and marketing initiatives. If you no longer wish to receive our newsletter, or wish to reduce the number of email newsletters, you can unsubscribe by changing your preferences in your account or by clicking the unsubscribe link at the bottom of a newsletter.
All of the data that you share with us will be treated strictly confidentially. Monoa.eu is responsible for handling the personal information of its Members, and commits itself to respecting the law of December 8, 1992 regarding the protection of privacy and the handling of personal data, and all regulations with regard to these matters.
The following categories of personal data may be processed by Monoa.eu: contact information (name, first name, physical address, email address, mobile telephone number in case of an order), names of any recruited members, all data regarding orders and returns, and IP address.
Personal data may also be handled by Monoa.eu for the following purposes: the management of members' accounts, the management of customers' orders, the management of any returns and related refunds, the sending of promotional emails that relate to current and future sales and statistical analyses regarding the use of the Monoa.eu website by its members in order to improve the navigation and user experience.
Under the law of December 8, 1992, each member has the right to access his/her personal data and to change them. In the section "My Profile" on the homepage, each member has the possibility to consult his/her personal information and adjust it if necessary. Each member may always oppose the use of his/her personal data for marketing purposes, free of charge and without having to provide any explanation, by clicking the link at the bottom of the invitation emails that are sent to him/her or via the section "My Account" on the homepage.
Only the employees of Monoa.eu and of its logistics partners shall use the personal data of the members and customers, for the sole purpose of delivering and billing the ordered products and services, contacting the members or customers in the case of problems, communicating in a personal way with the members and customers, or offering a personalized website that takes into account the interests and preferences of the members or customers.
Monoa.eu does have the right, however, to communicate any general information concerning its customers to third parties insofar as this general information does not contain personal data. Likewise Monoa.eu may transfer or sell its complete member database to third parties, provided it informs its members. In such case, each member can object to this via email@example.com.
Registration with Facebook Login
This website uses social plugins (\"Plugins\") of the social network Facebook.com, run by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (\"Facebook\"). The plugins are branded with the Facebook logo and endorsed \"Facebook Social Plugin\". If you access a website to this web presence where such a plugin is installed, your browser establishes a connection with Facebook servers. The content of the plugin is provided directly by Facebook and is embedded by your browser. MoNoA has no influence on how the data which Facebook collects using the plugin is handled. By embedding the plugin Facebook collects the information that you have visited the corresponding website of the web presence. If you are logged in as a Facebook user, Facebook can link your visit to your Facebook account. If you have a Facebook account and you do not wish Facebook to collect and link data via this web presence to your Facebook account, you must log off your account before you visit the website. For further information about the purpose and the extent of data collection and the processing and usage of the data by Facebook as well as corresponding rights and privacy settings please refer to the Facebook Data Use Policy.
When you visit our website, our web server will automatically recognize your IP address. For each visit, we store:
The domain names of other websites that you have consulted to reach our site;
All information regarding the pages on our site that you have visited.
We will use this information exclusively in order to be able to:
Improve the content and functionality of our website;
Measure the number of visits to our website.
This information shall not be passed on to other organizations for commercial purposes.
Cookies are important to ensure efficient and easy surfing and shopping at Monoa.eu. Our cookies enable you to log in quickly, for instance, without having to re-enter your user name and password every time. They also ensure you do not have to fill out certain information during checkout, such as your billing and shipping address. In addition, we also use Google Analytics to continuously improve our website's usability and performance. The cookies that are used for this purpose are not individually linked to a user or pc.
Most browsers can be set in such a way that cookies will not be accepted or that you are notified as soon as you receive a cookie. If you don't want to allow cookies, please refer to the 'Help' option in the tool bar of your browser. Important: Disallowing cookies can restrict the use of our website and services.
Monoa.eu has taken the necessary security measures to prevent the loss, unlawful use or alteration of information and data that we receive on our website. When we transfer data to our contract parties, these parties have to contractually guarantee a secure connection through which the data are exchanged.
D. Online purchases
Before you can place an order on Monoa.eu, you must create a user account. This is free and without purchase obligation. We store your data in a secure database and save information including your name, address, telephone number, email address, delivery and payment information, so that you don't have to fill them out again with every order. There is also information that you must give us with every order.
These data are used exclusively to:
Streamline the order process;
Be able to inform you on the status of your order;
Ensure the swift handling of your payment and shipment of your order.
You can consult all of your orders on Monoa.eu at any time via your online account.
By registering with Monoa.eu you give us permission to store your data in a secure database and use them for studying your visitor behaviour in order to permanently improve the services of Monoa.eu.
F. Invitations to our sales
By registering with Monoa.eu you also give us permission to store your data and keep you informed at all times about our activities and special offers, such as new sales, new features on the website, offers and promotions, and marketing initiatives. If you no longer wish to receive our newsletter you can unsubscribe by changing your preferences in your account or by clicking the unsubscribe link at the bottom of a newsletter.
G. Web Analysis
In order to constantly improve and optimize our offer we make use of so-called tracking technologies. To this end we make use of the services of Google Analytics. Google Analytics is a service from:
Google Inc., 1600 Amphitheatre
Parkway, Mountain View, CA 94043, USA (“Google”).
Google Analytics makes use of “cookies”, i.e. text files that are stored on your computer and enable an analysis to be made of our offer by Google. The information recorded by the cookies on the use made of our websites (including your IP address) is normally transmitted to a Google server in the USA and stored there. We draw your attention to the fact that on our websites Google Analytics were extended by the code “gat._anonymizeIp();” to ensure an anonymized record of IP addresses (so-called IP masking). At our request, your IP address is therefore recorded by Google solely in shortened form, which ensures anonymization and allows no inferences to be made to your identity. In the event that the IP-anonymize function is activated on this website, your IP address will previously be shortened by Google within the member countries of the European Union or in other contracting states that were party to the agreement on the European Economic Area. Google will make use of the said information to evaluate your use of our websites, to prepare reports on the website activities for us and to provide us with further website-related and Internet-related services. The IP address transferred from your browser by Google Analytics is not brought together by Google with other data collected. Any transfer of this data to a third party by Google is made solely on the basis of statutory regulations or within the framework of order data processing. On no account will Google bring your data together with other data recorded by Google.
By using these websites you declare that you consent to the processing of the data collected on you by Google and the previously described manner of data processing, as well as the described purpose. You can prevent the storage of the cookies by adjusting your browser-software settings appropriately. In this case, however, we draw your attention to the fact that you may not then be fully able to use all of the functions of these websites. You can also prevent the acquisition by Google of the data generated by the cookie and relating to your use of the website (incl. your IP address) as well as its processing by Google in that you download and install the browser plug-in available under the following link:
Google Tag Manager: This website uses Google Tag Manager. Google Tag Manager is a solution that allows marketed website tags to be managed using an interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager.
H. Facebook Custom Audiences
Furthermore, this Website uses retargeting tags and Custom Audience of Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304 U.S., hereinafter referred to as “Facebook”.
When you visit our web pages, remarketing tags will build a direct connection between your browser and the Facebook server. This way, Facebook learns that you have visited our web page with your IP address. This will enable Facebook to match your visit of our pages with your user account. The information obtained this way can be used to display Facebook ads. Please note that we as the provider of the web pages do not receive any information on the contents of data transferred and their use by Facebook.